Terms and Conditions

Payments

All payments for online orders are processed via Payfast. When ordering you will be directed onto the Payfast secure system, and will return to this site after payment. Please view payfast.co.za for more information.

Shipping

Orders will be packed and shipped within 2 working days. Please make sure to add any special notes when processing your order online. You can contact us at info@refuelsport.co.za for any questions about your order. 

You will be notified of shipping by email, SMS, or WhatsApp. 

Returns

Refuel Sport will exchange or refund items purchased based on the following scenarios;

  • The items are damaged in shipping
  • The items do not arrive
  • The product is defective
  • The incorrect item/quantities arrive
  • You purchased the incorrect item by mistake

You will need to notify us of your intention to return an item within 24 hours of receipt of delivery. We cannot honour any notices after this period.

We will exchange items pending the return and inspection of the original item sent to you.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer directly.

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return within one day of receiving the returned item to our store in Paarl.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable if you purchased the incorrect item.

If you are shipping an item over R1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Details

You can request a return or refund by sending an email to info@refuelsport.co.za

You will need to ship your item to:

19 Main Rd,

Lemoenkloof,

Paarl,

7620

If you use PostNet to ship, please send it to the Paarl branch.

Need help?

Contact us at info@refuelport.co.za for questions related to refunds and returns.